PARTY BAG WAREHOUSE TERMS AND CONDITIONS
Please see our FAQs page for information about order times and delivery costs and our OVERSEAS CUSTOMERS page for international delivery rates and VAT on international orders.
Your goods, if being delivered to a UK address, will usually arrive the next working day after the dispatch date – please allow 3-4 days for UK highland and island addresses. The time taken to deliver international orders can vary.
If a customer is not in or not available when delivery is attempted, or no-one is willing or able to sign for goods, delivery companies will not leave goods. They will leave a card where possible. This will have on it the customer's consignment note and local depot telephone number. Customers are asked to call and arrange redelivery. If the delivery company are not contacted goods may be returned to us.
If a customer wishes for the goods to be sent again, a further delivery charge will be levied by the delivery company. We pass this full charge on to the customer. If the customer wishes to have a refund instead of having goods redelivered, we reserve the right to deduct any costs incurred by us and/or the courier company for both delivery and administration costs.
- If any product is found to be faulty, please call us within 30 days of receipt of the product. Outside of this time we are unable to exchange or refund the items. We may ask that any goods received and considered to be faulty are returned to us for inspection at the customers cost and on inspection, if they are found to be at fault then the item will be replaced, repaired or refunded at our discretion.
If you feel an item you have ordered is not to be as described or not suitable for the purpose for which it was bought, please call us to discuss it and then confirm your request by email to firstname.lastname@example.org. Confirmation that you wish to return an item must be made by email within 2 days of receipt of your goods.
We are unable to accept returns of besapoke items
These Terms and Conditions may be amended at any time at our sole discretion without notice. Any changes to our Terms and Conditions will be posted here on our website.